Flat 10-year warranty on modular and semi-modular kitchens, wardrobes, storage, hardware and accessories.

1. Dreamz Home Studio will honor its warranty when The product supplied and installed is properly maintained and used for normal domestic use. The product is still owned by the original purchaser. The product is still at it's original installed position and location. The warranty has not expired, subject to limitations set forth through Dreamz Home Studio terms & conditions.
2. Dreamz Home Studio warranty does not include Any labour, installation or transportation costs or any responsibility for damage that Dreamz Home Studio considers as natural wear and tear of finishes and surfaces. Any products used or installed in conjugation with Dreamz Home Studio kitchen/ wardrobe/ modular storage such as electrical & plumbing fixtures, countertops and appliances. Any use of Dreamz Home Studio cabinetry or component parts which are contrary to instructions furnished by Dreamz Home Studio will void this warranty. Any cabinetry or component parts that Dreamz Home Studio considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures and continuous contact with water, high moisture levels or use of harsh and/or abrasive cleaning chemicals. Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.
3. Dreamz Home Studio will not be held responsible for any claims arising out of defects due to material or workmanship of products not listed under claim terms.
4. Dreamz Home Studio warranty does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use.
5. Dreamz Home Studio reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.
6. The scope of Dreamz Home Studio warranty cannot be changed or broadened by any authorized representative of Dreamz Home Studio.
7. Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the Dreamz Home Studio product line, at the time of the claim. If a claim is filed after a Dreamz Home Studio product becomes obsolete or discontinued, Dreamz Home Studio will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.
8. Notify Dreamz Home Studio via phone or email within 10 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, will void the Dreamz Home Studio warranty.
9. Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Dreamz Home Studio representative. The decision will be made following an inspection by the representative whether to repair at site, or return product to the factory for refurbishing/ replacement.
10. Liability: Dreamz Home Studio will make all efforts to replace/ repair the said defect within a reasonable period of time. Dreamz Home Studio will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation. In no event shall the liability of Dreamz Home Studio, under this warranty, exceed the purchase price of the product or its replacement.
11. The warranty is not renewed in cases where the Dreamz Home Studio modular cabinets or components are replaced in part or whole during the said warranty period. The replaced parts will continue to be covered under our warranty only till the remainder of the period as indicated in its respective table. Barring components which carry a lifetime warranty, the warranty for any product under any circumstances will not exceed a period of 10 years (for modular wardrobes & storage) and 10 years (for kitchens) from the date of possession.
12. The terms and conditions are governed by the laws of India. Bengaluru courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.

Sofas

1. To know the brand of your product, please refer to the products attributes/information or speak to your authorized Dreamz Home Studio representative.
2. Dreamz Home Studio warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents or improper use and maintenance.
3. This warranty is applicable on sofas including but not limited to 1,2, 3 seater sofas, sectionals, ottomans and sofa cum beds.
4. Lifetime warranty on any borer/termite issues in solid wood furniture by the brand 'Dreamz Home Studio'.
5. Notify Dreamz Home Studio within 10 days of detecting any defect via phone or email.

All other furniture

1. This warranty is applicable on all other furniture by the brand ‘Dreamz Home Studio’ and Brand Partners. To know the brand of your product, please refer to the product attributes/information, or speak to your authorized Dreamz Home Studio representative.
2. Dreamz Home Studio warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents, or improper use and maintenance.
3. The following are not considered as defects: natural wood characteristics such as variations in grain, color, mineral streaks and knots.
4. This warranty is applicable for furniture including but not limited to upholstered furniture, solid wood furniture, coffee tables, beds, headboards, dining tables and chairs, accent chairs, metal furniture and outdoor furniture.
5. Brand Partners may offer additional warranty on certain products or parts of the furniture. Please contact an authorized Dreamz Home Studio representative to know more.
6. Lifetime warranty on any borer/termite issues in solid wood furniture by the brand ‘Dreamz Home Studio’.
7. Notify Dreamz Home Studio within 10 days of detecting any defect via phone or email.

Dreamz Home Studio provides India’s first and only service warranty* for up to 3 years! This warranty is governed by Dreamz Home Studio’s 146-point Quality Standards.

Custom Woodwork

Dreamz Home Studio warranty protects your custom woodwork against any defects in the product or workmanship for a period of up to 3 years from the date of possession. The warranty will be applicable to the following products:

• Custom beds, storage units, study tables, centre tables and side tables, etc.
• Cushion work
• Door frame (wood)
• Door new and refurbishment
• Frame & shutter work
• Glass work
• Headboard
• Ledge/floating shelves
• Mandir unit
• Mirror panelling
• Mirror work
• Pelmet
• Ply boxing
• Ply packing
• Rafter installation
• Sliding wardrobe
• Swing Wardrobe
• Trims
• Vanity unit
• Wall framing
• Wooden partitions
• Wooden laminated ceiling

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

Warranty Limitations and Exclusions

This warranty does not cover certain natural characteristics of wood, normal wear, or damage from external factors, including but not limited to the following:

1. Natural Wood Characteristics:
   • Wood Traits: Variations in grain, colour, mineral streaks, and knots are inherent in wood and highlight its natural beauty.
   • Seasonal Wood Movement: Wood expands and contracts with humidity changes, leading to minor adjustments like hairline cracks at door joints or slight panel movements. These traits are typical for wood cabinetry and do not qualify as defects. To support wood stability, maintain relative humidity at 40-50% year-round.
   • Colour Changes Over Time: Sunlight, smoke, cleaning agents, and environmental factors may alter wood’s colour or texture gradually over time. These changes are expected and are not defects.
2. Moisture and Water Damage: Damage due to water exposure from leaks, high humidity, seepage, or prolonged contact with water from any source, including user negligence (e.g., unaddressed spills or wet conditions), is excluded.
3. Pest Infestation: Damage caused by termites, ants, fungal infestations, wood borers, or similar pests.
4. Rust or Corrosion: Corrosion of hardware or metal parts due to high moisture, exposure to improper chemicals, or lack of maintenance.
5. Incorrect Use or Unauthorised Modifications:
   • Alterations, repairs, or modifications by unauthorised personnel.
   • Use of cabinetry or parts for unintended purposes or in extreme conditions.
   • Damage from using abrasive or corrosive cleaning agents or any cleaning chemicals not approved by Dreamz Home Studio.
6. External Installations and Modifications:
   • Non-Dreamz Home Studio Accessories: Issues related to non-Dreamz Home Studio accessories (e.g., countertops, lighting, plumbing) used with cabinetry.
   • Post-Installation Adjustments: Any structural changes or cabinet removal following the initial installation can void the warranty.
7. Outdoor and Weathering Effects:
   • Exterior Woodwork: Custom wood installations exposed to sunlight, rain, or outdoor conditions.
   • Stone Countertops: Stones like granite used for countertops are excluded from this warranty.
8. Uncontrollable or External Factors:
   • Cosmetic damage, such as small cuts, scratches, or dents is not covered.
   • Damage from external or uncontrollable events, such as Acts of God (e.g., fire, floods, extreme weather), improper storage, accidents, or vandalism, is excluded.
9. Wear and Tear:
   • Cushion Wear: Softening or flattening of cushions and foam with regular use.
   • Colour Fading: Fading or discolouration of finishes or upholstery from sunlight exposure.
   • Cosmetic Damage: Cuts, scratches, dents, and abrasions from regular use or accidental impacts are considered natural wear and tear and are not covered under warranty.

Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

• Report Defects Promptly: Notify Dreamz Home Studio within 3 days of discovering a defect. Claims submitted after this period may be ineligible.
• Labour and Repair Costs: Repair labour rates align with current market standards, and are determined based on either per square footage or daily rates assessed by Dreamz Home Studio. These rates are non-negotiable.
• Replacement Parts Availability: Dreamz Home Studio will replace laminates or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

Dreamz Home Studio cannot guarantee exact colour or texture matches for replacements due to the natural variability of wood and finishes over time.

Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

Customer Responsibilities

For a smooth warranty claim process, please:

1. Ensure Accessibility: Provide access to the affected area for Dreamz Home Studio representatives to conduct inspections and repairs.
2. Follow Care Guidelines: Adhering to Dreamz Home Studio care guidelines is essential to maintain warranty coverage eligibility; non-compliance may void warranty claims.
3. Make the property accessible to Dreamz Home Studio/”Dreamz Home Studio Vendor” authorised representative(s) to perform the repairs.
4. The warranty policy shall not cover any defects arising out of factors out of control of Dreamz Home Studio, including but not limited to:
   • Natural calamities such as earthquakes, cyclones
   • Vandalism
   • Acts of God
   • Abuse or negligence by the customer
   • Normal wear and tear,
   • Surface with contaminants
   • Failure or defects in the structure or previous coating
   • Any other external factors
5. Dreamz Home Studio/”Dreamz Home Studio Vendor” reserves the right to carry out inspections and to perform any tests, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the product/service.
6. Dreamz Home Studio/”Dreamz Home Studio Vendor” shall use its best endeavours to ensure that the repair work is completed as soon as possible, but does not assume liability for delay in this respect.
7. Dreamz Home Studio/”Dreamz Home Studio Vendor”, in its sole discretion shall be entitled to:
   • Control/monitor repair which is to be carried out in accordance with all its specifications and instructions.
   • Appoint a contractor and/or approve the contractor appointed by the customer.
8. There are no warranties expressed or implied under law, which extend beyond the terms set out in this warranty document.
9. The customer is expected to provide the painter(s) with basic necessities such as a stool/ladder, bucket and water (to mix the paint) at the site.
10. Any decision regarding repair of the said component (in part or whole) solely lies with the authorised Dreamz Home Studio representative. The decision will be made following an inspection by the representative.
11. Repair(s) are subject to the current product offerings of styles and construction options within the Dreamz Home Studio Product line, at the time of the claim. If a claim is filed after a Dreamz Home Studio Product becomes obsolete or discontinued

Dreamz Home Studio warranty protects your home against any product defects or workmanship issues in electrical work for a period of up to 3 years. The warranty will be applicable on the following product list:

• Cabling (TV, internet, CAT6, telephone)
• Circuit wiring (electrical wiring)
• Electrical fixture installation (fan, lights, exhaust fan, etc.)
• New electrical point
• Relocation of electrical point

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

Warranty Limitations and Exclusions

This warranty does not cover issues arising from external conditions, misuse, or customer-handled electrical components, including but not limited to the following:

1. Eligibility for Warranty Coverage:
   • Coverage applies only if the total value of electrical work exceeds INR 25,000, and Dreamz Home Studio representatives have confirmed no issues with voltage fluctuation or input power sources.
   • Customers must use only Dreamz Home Studio-recommended wiring and appropriate appliances for the designated ports and points to qualify for this warranty.
2. Power Supply and Input Voltage Issues:
   • Faults due to main power supply fluctuations or incorrect input voltage are not covered.
   • Failures due to any issues with the main power source or improper input to the mains are excluded from this warranty.
3. Moisture and Water Damage: Electrical failures resulting from water penetration, such as leaks, capillary rise from ground level, or continuous dampness affecting electrical components, are excluded.
4. Physical Damage or Mishandling:
   • Damage to conduits, wires, switches, or plates caused by physical impact, mishandling, or other external factors is not covered.
   • Any modifications, repairs, or adjustments to electrical works made by individuals other than a Dreamz Home Studio-authorised representative void this warranty.
5. Non-Dreamz Home Studio Electrical Components:
   • Main Line and Heavy-Duty Cables: Installation and maintenance of main lines, power provisions, or heavy-duty cables connecting to the main distribution board (DB) are not covered. Any such work carried out by Dreamz Home Studio upon customer request is limited to a one-year warranty.
   • External Electrical Work: Only electrical work within the Dreamz Home Studio-installed wiring from the main DB to other areas of the home is covered under this warranty. All cable work up to the main DB is the customer’s responsibility.
6. Improper Use or Overloading: Failure of electrical points or appliances due to misuse, improper use of electrical points, or connecting incompatible appliances to Dreamz Home Studio-installed points is excluded.
7. Product Availability and Replacement Limitations: Replacement of electrical components (e.g., wiring, switches, conduits) is subject to market availability. Dreamz Home Studio will strive to match the original SKU; however, if identical replacements are unavailable, a similar SKU may be substituted, potentially from a different brand
8. Environmental and Uncontrollable Factors:
   • Damage from environmental factors outside Dreamz Home Studio’s control, such as Acts of God (e.g., floods, fires), or persistent exposure to dust or contaminants, affecting electrical components is not covered.
   • Issues caused by external factors, such as structural or ground movements leading to wiring or conduit displacements, are also excluded.

Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

• Report Defects Promptly: Notify Dreamz Home Studio within 3 days of discovering a defect. Claims submitted after this period may be ineligible.
• Labour and Repair Costs: Repair labour rates align with current market standards and are determined based on either square footage or daily rates assessed by Dreamz Home Studio. These rates are non-negotiable.
• Replacement Parts Availability: Dreamz Home Studio will replace laminates or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

Dreamz Home Studio cannot guarantee exact colour or texture matches for replacements due to the natural variability of wood and finishes over time.

Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

Customer Responsibilities

For a smooth warranty claim process, please:

• Ensure Accessibility: Provide access to the affected area for Dreamz Home Studio representatives to conduct inspections and repairs.
• Follow Care Guidelines: Adhering to Dreamz Home Studio care guidelines is essential to maintain warranty coverage eligibility; non-compliance may void warranty claims.

Dreamz Home Studio warranty protects your home against any product defects or workmanship issues in plumbing work for a period of up to 3 years. The warranty will be applicable on the following products:

• Plumbing fixture installation
• Plumbing inlet/water point creation or relocation
• Plumbing outlet/drain point creation or relocation
• Plumbing line package (water line/drain line supply and installation)
• Plumbing fixture installation packag

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

Warranty Limitations and Exclusions

This warranty does not cover issues caused by external factors, misuse, or non-Dreamz Home Studio components. Warranty coverage will become void subject to specific conditions, including but not limited to the following:

1. Eligibility for Warranty Coverage:
   • Coverage applies if the total value of plumbing work exceeds INR 25,000, following a satisfactory inspection by a Dreamz Home Studio representative.
   • The warranty is valid only if the customer uses the entire plumbing system installed by Dreamz Home Studio without modifications or replacements by unauthorised personnel.
2. Water Quality and Environmental Conditions:
   • Plumbing failures arising from poor water quality, such as mineral deposits or chalk buildup due to hard water, are not covered.
   • Issues caused by water penetration from ground-level capillary rise, persistent leaks, seepage, or continuous surface dampness are also excluded.
3. Physical Damage or Mishandling:
   • Damage resulting from physical impact, mishandling, or external factors affecting pipes, fittings, or other plumbing components is not covered.
   • Any modifications, repairs, or adjustments to the plumbing system made by individuals other than a Dreamz Home Studio-authorised representative void this warranty.
4. External Plumbing Work:
   • Plumbing Supply and Drainage Works: Plumbing systems from terrace to floor or floor to ground, including ducts, main supply lines, drainage systems, sewage pipes, soak pits, and excavation/backfilling work, fall under customer responsibility. Any such work done by Dreamz Home Studio at the customer’s request is limited to a one-year warranty.
5. Non-Dreamz Home Studio components:
   • Fixtures Not Supplied by Dreamz Home Studio: If any materials like tiles, taps, or fittings were not supplied by Dreamz Home Studio, the client must provide these items during any repair work.
6. Scaling and Fixture Wear:
   • Scaling or deposits on taps, shower heads, faucets, and other stainless steel, chrome, or metal components due to water quality issues are not covered.
   • Any material failure or wear due to prolonged exposure to water quality issues or improper maintenance is excluded.
7. Product Availability and Replacement Limitations:
   • Replacement for plumbing components, such as pipes and accessories, depends on market availability. Dreamz Home Studio will attempt to provide the original SKU; however, if an exact replacement is unavailable, a similar SKU may be provided, though brand or model may vary.
8. Environmental and Uncontrollable Factors:
   • Damage from environmental factors outside Dreamz Home Studio’s control, such as Acts of God (e.g., floods), or issues caused by contaminants on surfaces, is excluded.
   • Issues caused by external factors, such as structural or ground movements leading to wiring or conduit displacements, are also excluded.

Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

• Report Defects Promptly: Notify Dreamz Home Studio within 3 days of discovering a defect. Claims submitted after this period may be ineligible.
• Labour and Repair Costs: Repair labour rates align with current market standards and are determined based on either square footage or daily rates assessed by Dreamz Home Studio. These rates are non-negotiable.
• Replacement Parts Availability: Dreamz Home Studio will replace laminates or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

Dreamz Home Studio cannot guarantee exact colour or texture matches for replacements due to the natural variability of wood and finishes over time.

Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

Customer Responsibilities

For a smooth warranty claim process, please:

• Ensure Accessibility: Provide access to the affected area for Dreamz Home Studio representatives to conduct inspections and repairs.
• Follow Care Guidelines: Adhering to Dreamz Home Studio care guidelines is essential to maintain warranty coverage eligibility; non-compliance may void warranty claims.

Dreamz Home Studio warranty protects your home against any product defects or workmanship issues in civil and demolition work for a period of up to 3 years. The warranty will be applicable on the following product list:

• Brick/block wall
• Core cutting
• Demolition
• Door/window frame (stone)
• Floor polish
• L-angles supply and installation
• Mosaic tiling/ designer tilling
• PCC
• Plaster (internal)
• Platform installation (kitchen, bathrooms)
• POP grooves
• Site bull marking
• Skirting installation
• Stone installation not including stones (eg., granite etc.) used for kitchen countertop installation
• Tile installation (wall and floor)
• Wall punning
• Stone cladding
• Levelling and water leakage issue in counter top: water backflow due to improper installation of countertop or leakage of water at the epoxy joints with kitchen sink

Warranty Limitations and Exclusions

This warranty does not cover issues caused by external conditions, improper maintenance, or factors beyond Dreamz Home Studio’s control. Warranty coverage will become void subject to specific conditions, including but not limited to the following:

1. Eligibility for Warranty Coverage:
   • This warranty applies only if the total value of civil work in the project exceeds INR 25,000.
   • Coverage is valid only if the customer maintains the area as per Dreamz Home Studio’s recommendations and follows care guidelines provided at the time of installation.
2. Wear, Tear, and Environmental Exposure:
   • Damage resulting from harsh environmental conditions, excessive moisture, or maintenance with acids or abrasive brushes is not covered.
   • Natural wear and tear of materials, stains, or strains on tiles due to regular use are excluded from warranty coverage.
   • Tile or marble slippage due to natural bending or flexing of materials over time is not considered a failure.
3. Structural and Water Damage:
   • Cracks, damages, or any deterioration caused by structural issues in the building or water leakage behind tiles or plaster are excluded.
   • Excessive water exposure, seepage, or damage due to internal leakage not within Dreamz Home Studio’s installation scope is not covered under this warranty.
4. External Installations and Surfaces:
   • Civil work completed on external walls, external surfaces, or outdoor areas is outside the warranty’s coverage.
5. Granite, Stone Countertops, and Shelves:
   • Any installation issue like backflow of water due to improper installation of counter stone or leakage of water due to improper epoxy grouting would be covered for a period of 1 year only. Defect arising in the product is not included.
6. Product Replacement Limitations:
   • Tile or material replacements are based on current availability. Dreamz Home Studio will make best efforts to provide an exact match; however, if the original SKU is unavailable, a similar SKU may be provided, and the brand or model may vary.
7. Tiling Work Limitations:
   • Hollowness in Tiles: Hollow sounds or detected gaps in tiles after 6 months of handover are not covered.
   • Colour Fading and Shade Variations: Colour changes or fading in tiles after 6 months of installation and variations in tile shades are expected over time and are excluded from this warranty.
   • External Tiles: Issues with tiles installed on external surfaces, including outdoor areas, are not covered.

Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

• Report Defects Promptly: Notify Dreamz Home Studio within 3 days of discovering a defect. Claims submitted after this period may be ineligible.
• Labour and Repair Costs: Repair labour rates align with current market standards and are determined based on either square footage or daily rates assessed by Dreamz Home Studio. These rates are non-negotiable.
• Replacement Parts Availability: Dreamz Home Studio will replace laminates or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

Dreamz Home Studio cannot guarantee exact colour or texture matches for replacements due to the natural variability of wood and finishes over time.

Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

Customer Responsibilities

For a smooth warranty claim process, please:

• Ensure Accessibility: Provide access to the affected area for Dreamz Home Studio representatives to conduct inspections and repairs.
• Follow Care Guidelines: Adhering to Dreamz Home Studio care guidelines is essential to maintain warranty coverage eligibility; non-compliance may void warranty claims.

Dreamz Home Studio warranty protects your painting work against workmanship defects for a period of up to 1 year. The warranty will be applicable on the following products:

• Exterior paint (in balconies only)
• Existing furniture polishing/refurbishment
• Interior paint (normal, texture, geometric)
• Waterproofing (interior areas of home)
• Wallpaper base preparation
• Wood/metal paint

If a defect is found upon inspection by a company authorised representative, the defect will be rectified in accordance with the claim terms below.

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

Warranty Limitations and Exclusions

The following conditions will void the warranty. Coverage is not applicable if any of these issues are present:

1. Eligibility for Warranty Coverage: Coverage applies only if the total painting work exceeds INR 25,000, and if the customer has used the full recommended Dreamz Home Studio paint system, including an undercoat of primer, two coats of putty, and 2-3 coats of paint on all surfaces.
2. Moisture and Environmental Conditions:
   • Paint peeling, bubbling, or blistering due to moisture intrusion, water penetration from ground-level capillary rise, or continuous dampness from leaks or seepage.
   • Appearance of mildew, mold, or any other environmental conditions that contribute to paint degradation.
3. Surfaces Prone to Water Collection: Any paint issues on horizontal surfaces or areas with structural designs that allow moisture to accumulate, such as decks, railings, stairs, porches, roofs, and wood gutters.
4. Wear and Tear, Usage, and External Elements:
   • Ordinary wear and tear, abrasion, mechanical damage, or fading due to direct sunlight, high humidity, or natural chalking, particularly in coastal regions.
   • Surface damage due to corrosive agents, abrasive materials, or exposure to harmful solids, liquids, or gases.
5. Structural and Substrate Defects:
   • Defects resulting from structural issues, including cracks due to ground movements, earthquakes, or structural instability.
   • Peeling, blistering, or chipping of paint layers due to the substrate’s high moisture content or previous structural coating issues.
6. External Surfaces and Previous Coatings:
   • Painting done on external walls, external waterproofing, or any repairs on outdoor surfaces.
   • Peeling of paint layers that were present before Dreamz Home Studio’s work, or due to structural defects in previous coatings
7. Natural and Uncontrollable Factors:
   • Fading, cracking, or defects caused by factors such as earthquakes, cyclones, or other Acts of God.
   • Damage due to bird droppings, plant pots, ants, insects, or environmental contaminants.
8. Pest Control Exclusion: Damage resulting from pest control treatments or related chemical exposure is not covered under this warranty.
9. Surfaces with Water or Moisture Issues: Water penetration due to proximity to vegetation, air-conditioning units, or plant pots that cause leakage or consistent dampness on the surface.
10. Coastal Conditions and Shade Variations:
    • In coastal areas, minor fading and chalking on surfaces are normal and are not considered a failure within warranty.
    • Shade variations may occur at the time of rectification, depending on availability and environmental effects on the original paint.

Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

• Report Defects Promptly: Notify Dreamz Home Studio within 3 days of discovering a defect. Claims submitted after this period may be ineligible.
• Labour and Repair Costs: Repair labour rates align with current market standards and are determined based on either square footage or daily rates assessed by Dreamz Home Studio. These rates are non-negotiable.
• Replacement Parts Availability: Dreamz Home Studio will replace laminates or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

Dreamz Home Studio cannot guarantee an exact colour match for paint during repairs, as environmental factors affect the shade and finish of paints over time.

Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

Customer Responsibilities

For a smooth warranty claim process, please:

• Ensure Accessibility: Provide access to the affected area for Dreamz Home Studio representatives to conduct inspections and repairs.
• Follow Care Guidelines: Adhering to Dreamz Home Studio care guidelines is essential to maintain warranty coverage eligibility; non-compliance may void warranty claims.

Dreamz Home Studio warranty protects your gypsum false ceiling against workmanship defects for a period of up to 1 year. The warranty will be applicable on the following products:

• Calcium silicate ceiling
• Cove ceiling
• Gala cutting
• Grid ceiling
• Gypsum ceiling
• POP ceiling
• PVC/VOX false ceiling

If a defect is found upon inspection by a company authorised representative, the defect will be rectified in accordance with the claim terms below.

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

Warranty Limitations and Exclusions

The following conditions will void the warranty. Coverage is not applicable if any of these issues are present:

1. Eligibility for Warranty Coverage: Coverage applies only if the total false ceiling work exceeds INR 25,000, and if the customer has used the entire Dreamz Home Studio-recommended false ceiling system, including approved brands and materials. Mixing brands or using non-approved materials will void the warranty
2. Structural and Environmental Conditions:
   • Issues caused by structural movement of the building, structural defects, or failure in materials to which the ceiling is attached.
   • Damage due to external forces, including near-gale or stronger winds, tornadoes, hurricanes, hailstorms, earthquakes, flooding, or fire.
   • Exposure to water, including sustained pooling, cascading, or immersion, which impacts the ceiling integrity.
3. Moisture and Water Intrusion:
   • Water penetration from ground-level capillary rise, seepage, continuous dampness, or intermittent water dripping from vegetation, air-conditioning units, or other sources.
   • Direct exposure to water or water vapour, such as condensation, leaking pipes, or steam that contacts the false ceiling materials.
4. External Mounts and Physical Damage:
   • Cracks caused by external mounts, including chandeliers, lights, or other appliances.
   • Damage resulting from downlight replacements, impact from objects, or other physical pressure on the ceiling.
5. Improper Use and Installation Conditions:
   • Improper installation or maintenance, including damage from exposure to smoke, chemical vapours, toxic substances, or foreign contaminants.
   • Installation on structural or framing members that are twisted, bowed, or otherwise distorted.
   • False ceiling installations in buildings or structures that have not been maintained with reasonable care.
6. Natural and Environmental Factors:
   • In coastal areas, minor fading or chalking on surfaces is common and is not considered a failure within warranty limits.
   • Organic growth, such as mold, mildew, algae, or fungus, arising from environmental conditions.
7. Improper Installation and Third-Party Issues:
   • Damage from installation or system design flaws or from third-party actions, omissions, or negligence.
   • Damage due to outdoor exposure or installation on surfaces other than drywall, which does not comply with Dreamz Home Studio’s recommendations.

Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

• Report Defects Promptly: Notify Dreamz Home Studio within 3 days of discovering a defect. Claims submitted after this period may be ineligible.
• Labour and Repair Costs: Repair labour rates align with current market standards and are determined based on either square footage or daily rates assessed by Dreamz Home Studio. These rates are non-negotiable.
• Replacement Parts Availability: Dreamz Home Studio will replace laminates or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

Dreamz Home Studio cannot guarantee an exact colour or material match for repairs, as environmental factors affect materials over time.

Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

Customer Responsibilities

For a smooth warranty claim process, please:

• Ensure Accessibility: Provide access to the affected area for Dreamz Home Studio representatives to conduct inspections and repairs.
• Follow Care Guidelines: Adhering to Dreamz Home Studio care guidelines is essential to maintain warranty coverage eligibility; non-compliance may void warranty claims.

Dreamz Home Studio assures best quality for your full home

Dreamz Home Studio warranty protects your home improvement solutions against any defects as per the warranty cover provided by the Brand Partner. The warranty claims shall be processed in accordance with the terms and conditions of the respective brand. Please contact your Dreamz Home Studio authorised representative to know more.

I. Dreamz Home Studio Wonderwalls - Warranty Policy

Dreamz Home Studio warranty protects your home against any product defects or workmanship issues in wall panel work for a period of 5 years. The warranty will be applicable on the following:

• Protection against manufacturing defects in wall panels.
• Protection against defects in workmanship during the installation of wall panels.

This warranty applies only to wall panels and wall mouldings purchased from and installed by authorised representatives of Dreamz Home Studio.

1. Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

• Peeling, bubbling, or delamination of surface finishes due to defects in wall panels.
• Warping, bending, or cracking of wall panels except due to environmental damages as defined under the Environmental and Structural Factors subhead on the following page.
• Noticeable discolouration or fading within the limits defined under the Colour Fading and Discolouration subhead on the following page.
• Detachment, loosening of fittings, or misalignment directly of wall panels due to adhesive failure or poor installation by Dreamz Home Studio members.

2. Warranty Limitations and Exclusions

This warranty does not cover issues caused by misuse, external factors, or components not provided by Dreamz Home Studio. Warranty coverage will become void on violation of specific conditions, including but not limited to the following:

1. Eligibility for Warranty Coverage:
   • The wall panels must be installed by an authorised Dreamz Home Studio representative.
   • The wallpaper base preparation should also have been done by an authorised Dreamz Home Studio representative.
   • The environment must be an indoor residential interior space, with no direct exposure to moisture, heat, or UV rays.
   • All maintenance must adhere to Dreamz Home Studio’s recommended processes as mentioned under the Product Maintenance Guidelines section of this document.
2. Environmental and Structural Factors:
   • Excessive humidity; leaks; water seepage; capillary rise from flooring or damp walls; and exposure to direct sunlight, high-heat zones (e.g., behind cooktops), or HVAC outlets are not covered.
   • Structural movement; settling of building foundations; wall deformation; and pest, termite, rodent, and other animal-related damages are also excluded.
3. Physical Damage or Mishandling:
   • This warranty does not cover damage resulting from (i) external factors, (ii) physical impact, (iii) mishandling, and (iv) cleaning with harsh chemicals or abrasive materials.
   • Hanging or anchoring objects on panels without appropriate reinforcements; DIY repairs; repainting; or refinishing of wall panels will make the warranty void.
4. External Installation:
   • Reinstallation, removal, or tampering done by non-authorised personnel; use of third-party adhesives; or work carried out by individuals not authorised by Dreamz Home Studio will make this warranty void.
   • This warranty will not apply to wallpaper peeling if the surface preparation was not carried out by authorised representatives of Dreamz Home Studio.
5. Natural Aging and Aesthetic Variation:
   • This warranty is not applicable on normal wear and tear or aging of material surface; variation in grain, texture, or tone inherent in natural or faux materials; or slight differences in colour of replacement panel due to material batch variation or aging.
6. Colour Fading and Discolouration:
   • Minor discolouration or fading that occurs over time due to normal indoor exposure is not covered under warranty. However, any noticeable change in colour that is visibly distinguishable from the original, adjacent panels within the same room, under consistent ambient lighting, and not caused by moisture, direct sunlight, or chemical exposure may be eligible for warranty evaluation at Dreamz Home Studio’s discretion.
   • For panels with natural finishes or textured patterns, variation in tone, grain, or texture is inherent and not considered a defect.

3. Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

• Report Defects Promptly: Notify Dreamz Home Studio through the customer care portal within 3 days of discovering a defect within the warranty period, along with proof of purchase and photographs. Also, allow Dreamz Home Studio representatives to inspect the site.
• Claims submitted after the warranty period will not be eligible for cover.
• Labour and Repair Costs: Repair labour rates align with current market standards and are determined based on either square footage or daily rates assessed by Dreamz Home Studio. These rates are non-negotiable.
• Replacement Parts Availability: Dreamz Home Studio will replace laminates or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

Dreamz Home Studio cannot guarantee exact colour or texture matches for replacements due to the natural variability of wood and finishes over time.

Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

4. Product Maintenance Guidelines

To ensure the long-term performance and appearance of your Dreamz Home Studio wall panels, please follow these care and cleaning instructions:

• Dust Regularly: Use a soft, dry microfibre cloth or feather duster to remove surface dust.
• Clean Gently: For smudges or spots, use a slightly damp cloth with plain water. Dry immediately with a soft cloth.
• Avoid Harsh Cleaners: Do not use abrasive pads, acidic solutions, bleach, ammonia- based products, or strong detergents, as these may damage the surface finish.
• Do Not Soak or Pressure Wash: Do not clean with excessive water or pressure sprays. Wall panels are not waterproof.
• Protect from Moisture: Ensure panels are not exposed to seepage, dampness, or direct water contact. Wipe off any accidental spills immediately.
• Regulate Temperature and Light: Avoid prolonged exposure to high heat sources (e.g., cooktops, heaters) or direct sunlight, which may cause fading or warping.
• Ensure Pest Control: See to it that pest-prone areas are treated appropriately to prevent infestations that may damage the panel backing or surface.

5. Customer Responsibilities

For a smooth warranty claim process, please:

• Ensure Accessibility: Provide access to the affected area for Dreamz Home Studio representatives to conduct inspections and repairs.
• Follow Care Guidelines: Adhering to Dreamz Home Studio care guidelines is essential to maintain warranty coverage eligibility; non-compliance may void warranty claims.

II. Wooden flooring warranty exclusions:

• Any changes or repairs made without the manufacturer's approval.
• Damages from high moisture or standing water, unless the area is properly sealed.
• Usage of harsh chemicals or abrasive cleaners.
• If the flooring is used outside recommended/ or in extreme temperature and humidity levels.
• Scratches or damage from nails or any sharp objects on the wooden flooring leading to scratch marks or discolouration of the product.
• Any discolouration, fading, or wear of the fabric due to sunlight, washing, or other environmental factors.

III. Bath Spaces/Shower Enclosures warranty exclusions:

• Misuse, mishandling, or neglect, such as failure to dry the enclosure, improper storage, or failure to clean using recommended methods.
• Usage of corrosive, ammonia-based, or abrasive cleaners.
• Damages due to sharp objects, extreme heat, excessive vibration, or other adverse conditions.
• Products bought from unauthorised sellers or those with modifications (e.g., altered wiring or connectors).

IV. General lights and home automation products

• If the product is installed incorrectly, misused, neglected, altered, or abused.
• Failure to adhere to the instructional documents or user manual will also invalidate the warranty.
• Any damage caused by extreme weather or other acts of nature.
• Damages caused by power surges or improper voltage input. Ensuring the correct voltage and surge protection is the customer’s/ user’s responsibility.
• Unapproved incorporation/ inclusion of unapproved replacement parts, connections, or unauthorised services. Only Havells lighting-approved parts and services should be used.
• Damage resulting from normal wear and tear, lack of regular maintenance, or improper cleaning practices. Maintenance routines specified by Havells lighting must be followed to maintain warranty validity.

V. Replacement Availability

Replacement of a product would be subject to availability of the same with the OEM. In case the product is discontinued/unavailable with the manufacturer, Dreamz Home Studio would provide alternate options for the replacement.

VI. Branded Material Terms

For branded material, standard T&C for warranty claim specified as per the brand will be applicable, even if it not explicitly mentioned in this document.

VII. Exclusions - Warranty is not applicable on the following products:

• Dreamz Home Studio curtain fabrics
• Dreamz Home Studio wallpapers
• Dreamz Home Studio trims
• Dreamz Home Studio PVC marble panels, 3D panels
• Dreamz Home Studio mesh doors and invisible grills
• Dreamz Home Studio balcony products

VIII. Installation

If installation of any of the Dreamz Home Studio Home Improvement Solution products is taken care under services, relevant warranty would be applicable on the installation part only. Dreamz Home Studio will rectify any installation failure subject to terms and conditions mentioned in the relevant section.

1. This warranty shall begin on “the commence date” that the consumer telephonically lodges his warranty policy with Dreamz Home Studio by contacting us on +91 82963 55552 and furnishing all the purchase and personal details requested by Dreamz Home Studio. In order for this warranty policy to be valid, the registration needs to be done within 7 (seven) days from the day of handover of the project or the day the customer moves in, whichever is earlier. The warranty will be applicable on projects booked after December 13, 2019.
2. After settlement of any claim, the warranty period will not start afresh.
3. This warranty is governed by the clauses mentioned in Dreamz Home Studio 146-point Quality Standards.
4. Dreamz Home Studio shall provide replacement only after inspection.
5. Dreamz Home Studio is not liable to provide any alternative accommodation during any repair work. Customers shall make their own arrangements, if required.
6. The warranty policy shall not cover any defects arising out of factors out of control of Dreamz Home Studio, including but not limited to:
   • Natural calamities such as earthquakes, cyclones
   • Vandalism
   • Acts of God
   • Abuse or negligence by the customer
   • Normal wear and tear
   • Surface with contaminants
   • Failure or defects in the structure or previous coating
   • Any other external factors
7. Dreamz Home Studio reserves the right to carry out inspections and to perform any tests, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the Product/ service.
8. Dreamz Home Studio shall use its best endeavours to ensure that the repair work is completed as soon as possible, but does not assume liability for delay in this respect.
9. Dreamz Home Studio, in its sole discretion shall be entitled to:
   • Control/monitor repair which is to be carried out in accordance with all its specifications and instructions.
   • Appoint a contractor and/or approve the contractor appointed by the customer.
10. Dreamz Home Studio is liable to process and execute any genuine repair or replacement request made by the customer within the warranty timeline in coordination with the respective Brand Partner.
11. Any additional charges including work done over and above fixing the identified defect will be chargeable by the Brand Partner. The cost of these additional charges is to be borne by the customer.
12. There are no warranties expressed or implied under law, which extend beyond the terms set out in this warranty document.
13. Neither party shall commence any court or arbitration proceedings related to the above warranty policy before completing the entire evaluation process. Under such circumstances, the warranty policy will be considered null and void as the issue would be sub judice.
14. In case of any disputes, the same is subject to the exclusive jurisdiction of the courts of the respective cities.
15. The facts and all matters concerning any dispute will be kept confidential by both the customer and Dreamz Home Studio at all times.
16. The customer is expected to provide the Dreamz Home Studio team with basic necessities as a stool/ladder, bucket and water (to mix the paint) at the site.
17. Any decision regarding repair of the said component (in part or whole) solely lies with the authorised Dreamz Home Studio representative. The decision will be made following an inspection by the representative.
18. The cost of dismantling, reassembly & relocation of the Product, wherever required, will be borne by the customer. As a standard practice, Dreamz Home Studio will cover the Product with protective covering, wherever required.
19. The warranty applies to the original purchaser only. It is not transferable to any other person.
20. Repair(s) are subject to the current product offerings of styles and construction options within the Dreamz Home Studio product line, at the time of the claim. If a claim is filed after a Dreamz Home Studio product becomes obsolete or discontinued, Dreamz Home Studio will replace the affected component with a replacement component of a similar style/make based on availability at the time of the claim.
21. For this warranty to be valid, you must:
    • Pay the full contract price.
    • Retain a copy of the original contract/ invoice.
    • Make the property accessible to the Dreamz Home Studio's authorised representative to perform the repairs. If you have difficulty obtaining assistance, please write to info@dreamzhomestudio.com
22. Sole and Exclusive Remedy:

    In the event of a defect in the workmanship or materials of a Product or Product component occurring during the warranty period described above, We will, at our option, repair or replace any defective Product or Product component; provided, if it is not commercially feasible to repair or replace a defective Product or Product component, We may refund the original price paid by you for the defective Product or Product component, or provide a credit towards a similar type of product sold by Us. The foregoing are Your sole and exclusive remedies for any Product defect or non-conformity.

    By way of example but not limitation, the following costs and expenses are not covered by this Limited Warranty:

    • (1) labour costs for the original installation, removal, or reinstallation of the Product, or defective part thereof;
    • (2) labour costs or material charges for the removal, reinstallation, repainting, refinishing or replacement of any other items or building materials which must be removed, replaced, reinstalled, or refinished in order to repair or replace the defective Product or component.

    Further, We reserve the right to modify or alter any Product design, specifications or materials without obligation to make similar changes to Products previously manufactured or sold by Us. The repair or replacement remedies offered by Us under this Limited Warranty are contingent on the current Product offerings of styles and construction options within our Product line at the time a warranty claim is made by You. If a valid warranty claim is filed for an obsolete Product, We reserve the right, at our sole option, to honor its repair or replacement obligations under this Limited Warranty by replacing the affected Product or component with a new Product or component with a similar/ comparable product. If a Product or components are replaced or repaired, We cannot guarantee exact match with the finish or appearance of other products/ fixtures installed at Your dwelling.

23. Limitation of Liability:

    Dreamz Home Studio hereby disclaims all warranties and conditions with regard to the Website and Services, including without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, accuracy, timeliness, performance, completeness, suitability and non-infringement, except to the extent such representations and warranties are not legally excludable. We do not warrant that the Product description, colour, information or other content on the Website is accurate, complete, reliable, current or error-free. We do not guarantee or warrant the exactness of any visual representation provided to assist you in identifying the Products or Services on the Website. Additionally, Dreamz Home Studio shall not be liable for any damages arising out of or in connection with the use or performance of the Website or the Services. You acknowledge that the entire risk arising out of the use or performance of the Website or Services remains with you.

    Dreamz Home Studio nor its suppliers, affiliates, or agents are liable for any inability to perform under this warranty due to events beyond its or their control, such as acts of God, or for property damage, personal injury, loss of use, or profits, or other consequential, punitive, indirect, incidental or special damages, however, caused, whether for breach of warranty, tort (including negligence), strict liability or otherwise.

    In no event shall Dreamz Home Studio be responsible for consequential or incidental damages, such as loss of use, inconvenience, loss or damage to personal property, whether indirect or direct, and whether arising in contract or tort even if it had reason to know in advance that such damages were possible. Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. In no event shall Dreamz Home Studio's responsibility exceed the purchase price of the Product or its replacement.

    Dreamz Home Studio shall not be liable for any damage resulting from any defect or from any delay to claim the warranty. The consumer must take reasonable steps to mitigate damages.

24. Dreamz Home Studio will not be responsible for exact matching of existing colours or textures. Neither can Dreamz Home Studio guarantee that the finish paint samples you selected will exactly match the finish coating.
25. Any claim that products sold by Dreamz Home Studio were defective or otherwise did not conform to the contract of sale is waived unless the customer submits it in writing to Dreamz Home Studio's authorised representatives within thirty (30) days from the date the customer discovered or should have discovered the defect or non- conformance. No legal action or proceeding complaining of goods sold by Dreamz Home Studio may be brought by the customer more than one year after the date the customer discovered or should have discovered the defect or problem of which it complains.
26. Disclaimer of warranty:

    This warranty is the only express warranty made by Dreamz Home Studio and it disclaims all other warranties, express or implied.

    This Warranty disclaims any liabilities, contracts, tort or otherwise including negligence and strict liability and the Company makes no warranty or merchantability or of fitness for any particular purpose whatsoever.

27. This warranty is conditioned upon normal use and reasonable maintenance of such equipment; prompt written notice of all defects to Dreamz Home Studio's authorised representatives; no repairs or additions have been done except by Dreamz Home Studio authorised representatives; said defect not resulting from misuse, negligence, accident, abnormal wear and tear, and alteration of the original parts or adjustments by customer or third parties or act of God.